This article is a step by step guide on how to use the CM Tickets scan app during your event.
Open the CM Tickets scan app.
During scanning it’s possible that the following statuses will be displayed:
The scanned visitor has a valid entry ticket.
NOT VALID – ALREADY CHECKED IN (RED)
The visitor is showing a ticket that is already scanned. The scan app shows the time between the valid and invalid scan. If this is less than 15 seconds, then it was probably scanned twice by accident. If it’s a longer period of time, there is a chance of fraud.
NOT VALID – TICKET DOES NOT EXIST (RED)
The ticket is not recognized by the database. It is an invalid ticket. This visitor isn’t showing a ticket for this event.
Besides scanning, it’s also possible to manually check in visitors.
When a visitor doesn’t have his ticket available, we make it possible to manually look up the ticket so it’s still possible for the visitor to check in. You can look up tickets by using name or barcode.
If a power bank was sent along, you can use this during scanning to charge the iPod/Smartphone. In some cases the button on the power bank has to be pressed to activate the charging.
It is necessary to charge the power bank after the event. Fully charging the power bank will take approximately 8 hours.
If there are no tickets to be scanned in a certain period of time you can turn off and lock the screen to save battery life.
If there is insufficient lighting to scan the tickets, you can activate the flash. This is however at the expense of the battery life.
For any further questions you can reach our support team via the following phone number:
+31 (0) 76 2012600