If we haven’t received a payment after a certain period, we can automatically send a payment reminder by email. This email contains a link to the payment menu where the payment can be completed. There are two ways to change settings:
log into the back office and click on Settings -> View/edit merchant profile -> Exhortation settings.
use the parameters days_exhortation and profile_exhortation in your create request. The numbers refer to the first and second payment reminder.
In the back office you’ll also find the option to send an email when no payment method is initiated. You can change this email setting in your back office account: Settings -> Mail Menu.